While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@organisedworkshop.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment, however a cancellation fee of 10% of the order value applies. This covers the non-refundable payment processing fees charged to us by Afterpay, Shop Pay, PayPal and our card processors, which are not returned to us when an order is refunded.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in “unused” and "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@organisedworkshop.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@organisedworkshop.com the day of delivery.
Organised workshop will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you need to cancel an order, please email or call our customer service team as soon as possible.
Before payment processing settles (within 24 hours of ordering): Full refund, no fee.
After payment processing but before shipment: We’re happy to cancel your order, however a cancellation fee of 10% of the order value applies. This covers the non-refundable payment processing fees charged to us by Afterpay, Shop Pay, PayPal and our card processors, which are not returned to us when an order is refunded. It also covers the cost of reversing any stock allocation or supplier order already placed on your behalf.
After shipment: Cancellations will be treated under our 30 Day Return Policy and are subject to return shipping costs, plus the cancellation fee above.
Special order, custom and made-to-order items (including shed kits, DEA Worklab configurations and any item ordered in specifically for you) cannot be cancelled once the order has been placed with our supplier. We will always tell you before we place that order.
This fee does not apply if we cancel your order, if we cannot supply the item, if delivery is significantly delayed, or where you have a right to a refund under the Australian Consumer Law (for example if the item is faulty, unsafe or not as described). Your consumer guarantees are not affected by this policy.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Organised Workshop only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our FAQ page.