FAQ

Absolutely! Since 2024, Organised Workshop has been Australia’s go-to online store for garage and workshop equipment, supplying trusted brands with top-tier warranties.

Committed to quality, safety, and customer satisfaction, Organised Workshop ensures a secure online shopping experience with industry-leading security measures.

No, we do not have a storefront. All items are available for purchase online and are shipped directly from our warehouse or from our partner warehouses directly to our customers Australia-wide.

Organised Workshop is based in Victoria however we don't have any physical stores or showrooms. Some products are shipped from our primary warehouse in Melbourne whilst others ship directly from our partner warehouses across Australia.

Yes, we are. Organised Workshop is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty and support when you buy from organisedworkshop.com.au

Our website works as our online catalogue. We’re always adding new and exciting products to give you the best possible selection. If you are unable to find what you are looking for contact our expert sales team for advice.

At Organised Workshop, garages are our specialty. Unlike larger retailers that sell a wide range of products, our exclusive focus on premium equipment allows us to provide expert advice and premium-quality solutions.
This dedication ensures you receive the best options backed by industry knowledge and experience.

Organised Workshop is 100% focused on car and garage enthusiasts. Our expertise, wide product range, and commitment to customer satisfaction set us apart. We offer 30-Day Easy Returns, Lifetime Organised Support, and a Price Match Guarantee, ensuring you get the best service, support and value.

How to order online: Find a product you'd like to buy on our website and click the "Add to Cart" button. Then, simply follow the instructions on the checkout page. If there are any options or upgrades you may have missed, one of our customer service staff members will contact you by email or phone before processing your order.

How to order by phone:  Call us on 1300 405 581. Our expert staff will help you select your product based on your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every Organised Workshop purchase you make.
If you feel comfortable, go ahead and place your order online.

How to order by email: Send us an email at info@organisedworkshop.com and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.

Our team will gladly pick up the phone and chat. Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 1 business day.

Our friendly customer service staff will be in contact to offer you options for either a suggested replacement or a full refund. Please check our full Returns and Refund Policy here.

The product SKU number (stock keeping unit) is located on each product page just above the product name.

Once your order is placed, you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.

Yes, you can change your order as long as it hasn't been shipped yet. Please contact us as soon as possible by phone at 1300 405 581 or by email at info@organisedworkshop.com, and we’ll assist you with your order modifications.

We aim to accommodate special delivery requests whenever possible. If you have a preferred delivery date, please let us know during checkout or contact our support team directly. While we can't guarantee specific dates due to courier schedules, we will do our best to meet your needs.

We make it easy to get what you need, when you need it. Choose from a range of payment options including credit and debit cards, PayPal and Afterpay.

Whether you want to pay upfront or spread the cost over time, there’s an option that’ll work for you.

We ensure the secure processing of your payment information and do not retain or have any access to your credit card details. Contact us if you have any other questions or need further assistance.

We currently ship to anywhere in Australia.

We’re committed to providing you with the best service, which is why we aim to dispatch your order within 2-3 business days unless the item is pre-ordered or made-to-order.

Once your item is on its way, you’ll receive an email with tracking details so you can easily monitor your delivery's progress.

If you do not receive tracking information or have any
questions, please feel free to reach out to us at info@organisedworkshop.com

We send all items via registered courier with tracking details so you can see just where your order is at any point in time. This ensures your item is safe and secure from us to you.

Products are sent during normal business hours, Monday to Friday and from dispatch date, we expect most orders to be delivered between 2 and 10 business days, depending on your location and the location of the warehouse. Some brands are shipped directly from our suppliers' warehouses throughout Australia.

See our full shipping policy here.

Some items can be picked up directly from us or from the manufacturer's warehouse. Contact our team to see if there's a warehouse with stock near you. All pickups are by appointment only.

We understand that you may not always be home to receive your delivery.

By default, our couriers will leave your order in a safe spot if you are not available unless you specify otherwise.

If you would prefer to be there to receive and sign for the delivery, you can select this option during checkout.

Please note that if you choose the "Leave Safe" option, Organised Workshop is not liable for any loss or damage once the item has been delivered.

We want your experience to be as seamless as possible, so if you have any specific delivery instructions, feel free to let us know.

As soon as your order ships we will email you with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.

Once your order has been dispatched, you will receive an email containing your tracking details. You can use these details to monitor your delivery’s progress online through the courier's website. If you have any issues, our support team is here to assist. For full details, please visit our Shipping Policy.

If your delivery is delayed beyond the estimated time frame, please contact us at info@organisedworkshop.com. We will reach out to the courier and keep you updated on the status of your delivery. In the rare event that your order is lost, we will arrange for a replacement or refund. Read more in our Shipping Policy.

All our products are carefully packaged to prevent damage during shipping. Bulky or heavy items may be shipped with additional protective materials, while smaller items are securely wrapped and boxed.

If you receive a package with damaged outer packaging, please contact us immediately with photos for further assistance. For more information, check out our Returns & Refund Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@organisedworkshop.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

Made-to-order and custom-made items are specially built to your specifications, so once confirmed, they cannot be cancelled or refunded. This policy follows Australian Consumer Law, which does not cover cancellations due to change of mind or personal preference.

Please inspect the goods within 3 business days of receipt and report any noticeable faults. Most minor issues can be resolved through consultation with our customer service team.

For major functional issues, the manufacturer’s warranty terms will apply, and we will assist you in filing a claim for a remedy. The timeline and replacement terms will be determined by the manufacturer.

You are highly encouraged to review the manufacturer’s warranty terms before placing the order.

Please refer to our Returns Policy for the full details here.

If you receive an incorrect item, please contact us immediately at info@organisedworkshop.com or call 1300 405 581. We will arrange to collect the incorrect item and deliver the correct one at no cost to you.
Read more in our Returns Policy.

Yes, with our 30-Day Free Returns policy, eligible products can be returned within 30 days for a refund, exchange, or store credit, provided they are unused, undamaged, and in their original packaging. Simply contact us on info@organisedworkshop.com to start the return process.

Once we receive and inspect your returned item, we will process your refund within seven business days. Refunds are issued to the original payment method used during the purchase. Please note that original shipping costs are not refundable. You can find more details in our Returns & Refund Policy.

Organised Workshop is an authorised dealer for all the products we carry. This means purchasing from us is similar to purchasing from a large warehouse retailer so we can assure you that you will receive full manufacturer warranties for everything that you purchase.

Please check the manufacturer's warranty terms on our website or contact them directly for their specific warranty details. Feel free to contact us if you need assistance filing a warranty claim with the manufacturer.

All products sold by Organised Workshop come with at least a 12-month manufacturer warranty. Specific warranty details for each product can be found on the product page under the warranty section or by contacting our support team.

Organised Support means that we are here to help you with trouble shooting, general assistance, installation questions and product advice for as long as you own the product, not just during the warranty period. Contact our team whenever you need guidance or have questions about your product.